Police Hot Lines

The overall aim of the IC3 is to improve the National Police Service operational efficiency by deploying new hardware using up-to-date technology that enable the Police to adopt more efficient working practices and new operating concepts. In progressing towards greater efficiencies, one of the IC3 aims is to bring together various elements of National Police Service operation to work as a more unified team.

The IC3 operations integrate the Command, Control, and Communication functions through the following service areas:

  • Emergency Call Centre (ECC) – ECC handle all incoming and outgoing public trunk calls in wake of emergency.
  • Dispatching Centre (DC) – DC dispatch, monitor and support operational resources efficiently and in a timely manner.
  • Critical Incident Management Suite (CIMS) – CIMS proactively and intelligently monitor the public spaces and include:
    • CIMS plan and manage all the pre-planned and spontaneous major events through a defined escalation process to contain and manage a situation or an event through a clearly defined command structure. It contain integrated tools that merge information in an environment that provides leadership quick and accurate data to evaluate situations. 
    • Video Management System is responsible for displaying video streams Video-Based Incident Detection system based on intelligent analysis of the video streams of the CCTV Cameras.
    • Video Wall Management System (and video wall) to display video streams on the video wall.
    • Automatic Number Plate Recognition (ANPR) Control System to control all ANPR equipment and archiving/retrieving recognized license plates.
    • Data Centre operate as a receiving and recording point for CCTV images that are available to the CCTV matrix for IC3 Centre. Images are displayed and, where appropriate, passed into the Dispatching Centre for viewing at work-stations and/or for display on the video-wall.

The office of the Director of Legal and Crime Affairs in the National Police Service was created by the Inspector General under section 10(b) (r) of the National Police Service Act which gives the powers to the Inspector General to organize the service at National level into various formations , Units or components and issue and document Service Standing Orders.  Legal and Crime Affairs section is created under the current Standing Orders in all the three services and at the National Police Service headquarters to be directly responsible to the heads of the respective service and the Inspector General.

This is specifically made in order  for the legal officers to give direct legal opinion to their commanders and the Inspector General respectively.


The office of the Director Legal Affairs is responsible to the Inspector General for the efficient and effective

  • Coordination of legal matters within the National Police Service.

  • Giving of prompt legal advice to the Inspector General on matters touching the police services.

  • Representation of the Inspector General in Court, Taskforce, Conferences and Meetings where legal issues are concern.

  • Perusal of serious criminal and complaint against police files

  • Management of legal issues at National Police Service

  • Management of the legal office at National Police Service headquarters.

  • Forwarding of any serious criminal files to Director of Public Prosecution.

  • Smooth operationalization of the National Police Service Act, other relevant laws and Constitution.

  • Carrying out of sensitization on newly enacted laws and topical issues as it arises in the society.

  • Drafting of Memorandum Of Understanding and agreements with other organization where necessary.

  • Drafting and Commissioning of affidavits in the National Police Service.

  • Renewing, reviewing and evaluating contracts for various services within IG’s office.

  • Watching brief for the Inspector General in Court where the Inspector General is sued.

  • Apart from the above the office will also act as a depository headquarters of all the agreements, protocols, MOU’s signed between the National Police Service and any other organization.

  • Acting as a liaison office between National Police Service and Attorney General and DPP.

  • Participate in the enactment of relevant laws, policies and legal framework relating to police matters and amendment thereto.

  • And any other assignment given by the Inspector General.

The directorate of counter violent extremism and organized crime is the newly created directorate in the Inspector General’s office; this was purely IG’s initiative to enable his office to come up with strategies to counter transnational crimes, in collaboration with National and International partners for security and safety of the entire Kenyan citizens

Counter Violent Extremism and Organized Crimes are defined as  act of violence that is dangerous to human life or potentially destructive of critical infrastructure or key resources committed by a group or individual based and operating entirely within Kenya territory, and beyond.

This has created concerned in national and international agenda, presenting considerable challenges to policy makers, researchers and security agents combating these crimes. Anti-Narcotics, Anti-Human Trafficking, Anti- Counterfeit and Contraband, Arms Trafficking, Money Laundering, Cyber-Crimes etc It has been that terrorists directs violence against noncombatants and designed to instill fear in a target audience.

The Directorate of Administration, Planning and Finance is one of the Directorates based at the Inspector General’s Office, National Police Service Headquarters.  It is headed by a Director and comprises of the following Sections:-

  • Administration

  • Supply Chain Management Service

  • Planning

  • Finance


The primary role of the Corporate Communication Directorate is to enhance the national, regional, international identity and image of the National Police Service. It is focused towards promoting public confidence and trust by conveying informative, accurate, timely and factual information to build and promote a positive image of the NPS.

Information for both internal and external consumption is streamlined through a multi-faceted communications approach with a view to promoting access to clear facts about the police and to enhance interaction with members of the public. Good Communication contributes to the People Centered Policing philosophy by promoting exchanges of ideas and contributions of information to help the Police to secure our country.

This is enshrined in the Constitution- Bill of Rights and Freedom of Expression in Article 33 (1) that gives citizens the right to seek, receive or impart information, ideas, artistic creativity and academic research.

Functions of Corporate Communications Directorate

  1. Implementation of the NPS Communication Strategy to advance the Mission and Vision of the service.

  2. Coordination of advertisements, commercials and media coverage of NPS functions and activities.

  3. Organizing of advocacy programs on Print (Newspapers) and electronic (TV and radio) and Social media.

  4. Determining the content and coordination of information updates for the NPS Website.

  5. Receiving and responding to general and specific inquiries from the media and members of the public.

  6. Coordination of the production of the NPS documentaries, magazines and newsletters

  7. Preparation of press statements/releases and media briefings

  8. Development of NPS media and communications resources

Overall Objective of the department

To improve corporate communication and image of the service


  1. Promote NPS and public participation in policing activities for a secure country.

  2. Build and sustain a positive image of the NPS and a commensurate marketing brand.

  3. Establish appropriate strategic mechanisms for operational, institutional and regulatory framework to enhance corporate communication.

  4. Coordinate the function of public communication at National, county, divisional and station command levels.

  5. Take measures to improve the image of NPS internationally, nationally, counties, cities and towns.

Our Partners

The Government of Kenya
US Government
United Nations
Swedish Government


British Government


Contact Us

Office of the Inspector General
Taifa Road, Jogoo House "A" 4th Floor
P.O Box 44249-00100 Nairobi, Kenya
Telegraphic address: "IG,NPS"
Tel:+254 20 2221969

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