Directorate of Operations Audit
Police Hot Lines
Office of the Chief of Staff

The Chief of Staff  heads this office and reports to the Inspector General of the National Police Service.
The following institutions work towards service delivery within the National Police Service under the Chief of Staff.
1. Corporate Affairs Manager
2. Associations and Membership Coordinator
3. Volunteerism & Constabulary Office
4. Police Welfare Office
5. Coordination & Office support Services 
Major Duties and Responsibilities:

• Drawing work plans for the IGs office
• Calling and holding meetings of all types in the IGs office
• Initiating and responding to communications within the IGs office
• Initiating and undertaking projects or short-term assignments for delivery of various services within the IGs office
• Checking and ensuring smooth running of the office including allocation of offices, allocation of services and other related concerns
• Identifying and designing projects to ensure implementation of the IGs mandate
• Organising meetings with stakeholders especially development partners, public, staff etc
• Managing correspondence including mail, records flow and filing system
• Meeting and planning work for support staff
• Supporting performance of Technical Assistants and volunteers within IGs office
The office of director operations audit’s headed by the director who reports to the IG. The following offices are built on this directorate which works towards service delivery within the NPS.

Major Duties and Responsibilities:

• Facilitate Development of NPS Service standards and Service Charter
• Facilitate and coordinate development of NPS policies and guidelines to cover all operational areas
• Develop annual budgets and ensure effective and efficient allocation of resources to areas of priority in operations
• Ensure standardisation of quality service delivery by clarifying procedures, documentation, establishment and strengthening of policing monitoring mechanisms, reporting and information collection and any other police work
• Coordinate effective mainstreaming of SSOs and other service cross-cutting issues
• Strengthen discipline procedures in collaboration with IAU and ensure impartial order-room proceedings, thorough investigations of cases and fair decisions against staff
• Establish standards for investigation of crimes and prosecution of cases and monitor the processes of crime justice mechanism
• Coordinate capacity building of staff in relevant operational areas to ensure achievement of set objectives
• Establish linkages across all the operations and management points using ICT (WAN & LAN)
• Operationalise modern crime management approaches using CCTV, GPRS and other technologies including voice cognition
• In liaison with HRM, ensure adequate  capacity building of all staff using various methodologies and approaches; on-the-job training; in-house training; initial entry training; induction training and exchange programmes among others

The sections under this directorate are:

1. Chief, Internal Security Bureau
2. National Policing Advisory
3. National Police Records and Archives Office
4. Police Intelligence Office
5. Manager, Public Affairs/Relations 
6. Services Development office
7. Quality Assurance Office
The Office of the directorate of Police Reforms is headed by the director who reports directly to the Inspector General of the National Police Service.
Major Duties and Responsibilities:

• Day to day administration of the functions of the Reform Directorate
• Implementing the decisions of the IG.
• Facilitating preparation and implementation of the Service strategic and annual work plans.
• Implementing action plans as well as reviewing organisational performance against set targets.
• Formation and development of an efficient administration for reforms implementation
• Organization control and management of staff within the Reform Secretariat
• Resource Mobilisation and negotiating grants on police reforms with external bodies and development partners
• Ensuring the drawing up and approval of the required budget for the Directorate
• Ensuring monitoring and evaluation of the programmes and activities
• Developing relevant IEC materials on reforms and documentation of achievements
• Preparation of reports and sharing with relevant stakeholders
• Monitoring and evaluating departmental performance
• Performing any other duties as may from time to time be assigned by the IG.

The sections under the directorate are:
1. Information Communication and Technology (ICT)
2. National Police Transformation Programme Office
3. Policy Advisory Office
4. County Policing Authority & Community Policing Coordinator
5. Human Rights Programmes Office
6. International Cooperation & Benchmarking Coordinator

Our Partners

The Government of Kenya
US Government
United Nations
British Government

Contact Us

Office of the Inspector General
Taifa Road, Jogoo House "A" 4th Floor
P.O Box 44249-00100 Nairobi, Kenya
Telegraphic address: "IG,NPS"
Tel:+254 20 2221969

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