Police Hot Lines


The Inspector General of Police Mr Hilary Mutyambai is committed to revamping the Internal Affairs Unit (IAU) with a view to making it robust to conclusively deal with corruption and other complaints against the Police.

Mr. Mutyambai said the IAU whose mandate is to Police the Police officers, is geared towards instilling discipline and   professionalism in the service.

Although the unit received a total of 7,909 complaints against the police since 2013, he observed that there were still many more complaints which were not reported to the unit for one reason or another.

He advised members of the public to utilize the Anonymous Reporting Information System (ARIS) to launch their complaints against the Police and assured the complainants that their cases will be addressed expeditiously.

The Inspector General was yesterday evening addressing the staff at the KCB plaza at Upper Hill, Nairobi, where the IAU is located as per the National Police Service ACT 2011, sec.87 (7) that stipulates that the unit should be separate from any police premises.

He promised to continue training IAU officers on new technological approach to surveillance and investigations to improve their proficiency for effectiveness and efficiency in service delivery.

Mr. Mutyambai said that members of the public including police officers who would not like to disclose their identity for one reason or another, ARIS is the most ideal as complaints will be made privately against a police officer in question to facilitate investigations.

For those wishing to use ARIS, they are advised to call 0800721230 or send Sms to 40683 or use USSD *638# free of charge.

Complaints could also be made by walking to the IAU offices at Upper Hill Nairobi, or report to the nearest Police station. Other channels to launch complaint are: email address This email address is being protected from spambots. You need JavaScript enabled to view it., website , and mainstream media.


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